Move from Nursebuddy to CareOS — free, managed, days not weeks
Our purpose-built Nursebuddy importer reads your data directly and our team handles the whole move — clients, contacts, medications, health conditions, care plans, notes and client documents — with nothing going live until you've reviewed it.
What moves from Nursebuddy
This is exactly what our Nursebuddy importer brings across — no more, no less. Everything below is read directly from your Nursebuddy account and checked with you record by record.
Clients & profiles
Every active client with demographics, NHS number, GP details, allergies, communication needs and preferences. Anything without a matching CareOS field lands in a clearly labelled note — nothing structured is silently dropped.
Contacts & next of kin
Key contacts come across with relationships, in Nursebuddy's priority order, with the right person flagged as the primary emergency contact.
Medications & schedules
The current medication list with morning, afternoon, evening and night timings, PRN detection and routes — imported ready for your team to verify against the MAR before go-live.
Health conditions
Open health conditions arrive as structured records — the condition, how it affects the person, and the escalation plan.
Care plan & tasks
A draft care plan per client, with a task for every Nursebuddy service, ready for your team to review, re-categorise and activate.
Key notes & recent visit notes
Pinned key notes come across shared with carers; the most recent visit notes (up to 30 per client) come across office-side — each stamped with its original author and time.
DNACPR status
DNACPR status carries across as a consent record on the client, with a prompt to verify and re-attach the original signed form.
Client documents & files
Files attached to a client's Nursebuddy record are downloaded and re-attached in CareOS. Any file that can't be fetched is flagged for manual follow-up — nothing silently disappears.
Sign in once — your password is never stored
Your admin signs in with your existing Nursebuddy username and password, once. The password is used only to obtain a short-lived access token and is then discarded — CareOS never stores it, and the token expires on its own.
How the switch works
Migration is the biggest reason providers stay stuck on software they’ve outgrown. So we take the whole job off your plate.
Share your access
Grant our team access to your current system — or send us exports. Purpose-built importers for common UK systems, plus spreadsheet and document imports with AI extraction, do the heavy lifting.
We migrate your records
Our team maps and imports your data, and checks it with you record by record. Imported care plans arrive as drafts for your sign-off, and every imported medication is flagged for verification against your MAR.
Go live in days
Most providers are live within days, not weeks. Your team reviews everything before switchover, and your old system stays untouched while you check.
What stays behind — honestly
An honest migration is a safe one. Here's what the Nursebuddy importer deliberately doesn't move, and what to do about each.
Visit history, times & GPS records
The full visit history stays in Nursebuddy as your legacy audit trail — only the most recent visit note text comes across. Keep access or take an export for your retention period.
Ended medications & resolved conditions
Medications that have already ended and conditions marked resolved are treated as history and left behind, so your live record starts clean.
Carers & staff records
Staff aren't copied across as data. Your team is set up through CareOS recruitment and compliance, so right-to-work, training and documents start verified rather than inherited.
Agency-defined custom fields
Custom fields are detected and listed for you during the import, so your team can copy anything important by hand — flagged, never silently lost.
Switching from Nursebuddy — common questions
Do you store our Nursebuddy password?
No. It's used once to obtain a short-lived access token from Nursebuddy and immediately discarded. CareOS holds only an encrypted session token that expires on its own.
How much of our note history comes across?
Pinned key notes come across in full, plus the most recent visit notes — up to 30 per client — each stamped with the original author and time. The complete visit history stays in Nursebuddy as your legacy audit trail, and we cover what to export for retention on your migration call.
Do we lose our CQC history when we leave Nursebuddy?
No. Your current records move into CareOS, and your historical audit trail remains in Nursebuddy — care records have multi-year retention requirements, so before you close the account, export anything you're required to retain. We walk through exactly what to export on your migration call.
How long does moving from Nursebuddy take?
Most providers are live within days, not weeks. The import itself typically runs in hours; the rest of the time is your team reviewing the migrated records and choosing a switchover date that works for your rota.
What does the migration cost?
Nothing — migration is free with every CareOS plan, and it's handled by our team rather than left to yours. CareOS itself is priced on a tailored quote for your service; talk to us and we'll put one together.
More questions? Read the full FAQ or talk to our team.
Where you’re headed
Switching from somewhere else? Birdie · OnCare · RoundSys · any other system