Frequently Asked Questions

CareOS is built as a complete operating system for care providers — Home Care, Supported Living, Care Homes, Children’s Homes and Staffing Agencies — not just a care recording tool. While most systems focus on care plans and visit logging, CareOS also includes recruitment, workforce compliance, AI scheduling, finance, and reporting in one platform.

Yes. CareOS replaces recruitment tools, HR systems, scheduling software, care management platforms, compliance trackers, and reporting tools with one unified system.

Yes. CareOS is designed to scale with your organisation. It supports growing numbers of people supported, staff growth, multi-team and multi-site operations — and even multiple care sectors — without needing additional systems.

CareOS is ideal for UK care providers — Home Care, Supported Living, Care Homes, Children’s Homes and Care Staffing agencies — that want to move away from spreadsheets and disconnected systems, improve compliance, reduce admin, and gain better visibility across their operations.

CareOS includes every feature as standard on one all-inclusive subscription. Unlike many care software providers that charge extra for eMAR, reporting, or compliance tools, CareOS gives you everything without add-ons or feature tiers. Home care pricing is published in full: from £9 per client per month on a 24-month price lock (£10 on a 12-month term), with a £100 monthly minimum and a sliding scale that lowers your rate as you grow. Supported living, care homes, children's homes and care staffing run on their own pricing models — talk to us for those.

Yes. CareOS includes a full recruitment and onboarding workflow. You can track applicants, collect references, manage right to work checks, and automatically assign induction and training tasks, all in one place.

CareOS provides a live compliance and training matrix that tracks documents, training, references, and right to work status. It alerts you before anything expires so your team stays inspection-ready at all times.

Yes. By combining multiple systems into one platform and automating tasks like scheduling, compliance tracking, and reporting, CareOS significantly reduces administrative workload.

Yes. CareOS is designed for CQC readiness. You can generate compliance reports instantly and provide inspectors with secure, time-limited access to records through the inspector portal.

Yes. CareOS is GDPR compliant and all customer data at rest is hosted in the United Kingdom, backups included. Byte River Ltd, which operates CareOS, holds NHS Data Security and Protection Toolkit Standards Exceeded for 2025-26 and Cyber Essentials Plus, and is registered with the ICO (ZB847215). The platform includes role-based access control, an append-only audit log of every data change, a separate database per customer organisation, and application-layer encryption for identifiers such as NHS numbers.

CareOS, operated by Byte River Ltd, achieved DSPT Standards Exceeded for 2025-26 (version 8), published 22 July 2026. Our ODS code is L8N6V and the status can be verified independently through the NHS Data Security and Protection Toolkit organisation search. A DSPT status is annual, so check the year alongside the status on any supplier, including us. This is a DSPT status and not a place on the NHS Assured Solutions List, which we do not claim.

SmartRota is CareOS’s AI-powered scheduling system. It automatically matches carers to clients based on skills, continuity, availability, and travel time. It also shows why each match was made, giving you full transparency.

Yes. SmartRota can generate full weekly rotas in seconds and suggest cover for gaps or sickness. This significantly reduces manual scheduling time compared to traditional systems.

Yes. CareOS includes a full eMAR system with medication profiles, PRN workflows, controlled drug tracking, and safety alerts. It is built to reduce medication errors and improve compliance.

Yes. CareOS includes advanced medication safety features such as interaction checks, adherence monitoring, and alerts for missed or unusual administration patterns.

Yes. CareOS includes a family portal where relatives can view visit updates, care logs, and medication records, and communicate with the care team securely.

Yes. CareOS includes built-in messaging between carers, managers, and families. Messages are linked to care events and fully auditable.

CareOS includes payroll, invoicing, rate rules, and margin analysis. You can track costs, revenue, and profitability per client, which most care systems do not provide.

Yes. CareOS provides margin analysis so you can understand profitability at client level. This helps you make better operational and pricing decisions.

We make switching painless — and free. Our team handles the whole migration: clients, care plans, assessments, schedules, medication records and staff, using purpose-built importers for common UK systems plus document and spreadsheet imports. Most providers are live within days, not weeks, and you review everything before switchover.

CareOS is designed for quick onboarding. Your agency can be set up in minutes, and the system is structured to reduce complexity and training time for staff.

Yes. CareOS includes a mobile app that allows carers to view schedules, check in and out, record care notes, update medications, and access client information on the go.